Resources

We look forward to a long and productive relationship with you.

This website was designed to answer many of the immediate questions you may have about the property, building regulations, policies and operating procedures. You will find most of your day-to-day questions answered in the first section, General Information.

The Moving Deliveries and Contractors and Emergency Procedures sections provide you with the official policies upheld by the property. This information is available as a resource as well as to give you an understanding of how the property is managed.

For any forms you may need, email ygnaciocenter@hallequitiesgroup.com and our team will send you them.

The Amenities section highlights some local amenities that you may enjoy.

Hall Equities Group takes great pride in providing high-quality tenant services and responsive attention to building maintenance and tenant requests. We encourage you to work with us to uphold these goals by offering your feedback at any time on how we can improve your tenant experience.

Sincerely,

Hall Equities Group Property Management Team

Ygnacio Center utilizes the Angus online service request platform for tenants to submit and track
work orders (e.g., lighting, temperature adjustments, general maintenance, etc.).

Each tenant’s designated Day Contact will be provided access to the system upon move-in. Day Contacts can log in through the Resources page on our website at www.ygnaciocenter.com. Detailed login instructions are provided in the Appendix.

Work orders submitted after 4:45 p.m. will be processed the following business day. For service requests requiring immediate attention, please contact the Property Management Office directly at (925) 935-2033.

For your protection, a security officer is on duty 24 hours a day, 7 days a week, 365 days a year.
Building lobby doors are open to the public Monday through Friday, from 7:00 a.m. to 6:00 p.m. At
all other times and on holidays, a cardkey is required for access.

The Property Management Office will provide a reasonable number of access cards upon your
company’s initial occupancy at Ygnacio Center. Replacement or additional cards will be billed to
the tenant at a cost of $10.00 per card (price subject to change).

Bicycles are not permitted inside Ygnacio Center at any time. However, complimentary bicycle
parking is available in the building’s parking garage, accessible 24 hours a day, 7 days a week to
tenants and their visitors.

Arrivals during after-hours periods may contact Security via the intercom at the garage entrance for
access.

A secure Bicycle Room is also available in the Amenity Center for tenant use. Access to this room is
controlled by building access badge and requires completion of a waiver form. Additional details
are provided in the Amenity Center section of this manual.

Access badges allow authorized employees to enter the building and operate elevators during non-business hours, including evenings, weekends, and holidays.

Please contact the Property Management Office to request new employee badges or to report lost,
damaged, or terminated-employee badges for deactivation.

The Property Management Office will provide a reasonable number of badges upon your company’s
initial occupancy at Ygnacio Center. Replacement or additional badges will be billed to the tenant
at $10.00 per badge (price subject to change).

In order to protect both the passengers and the finishes inside the passenger and garage elevators, property management requires that all deliveries, carts, and equipment come through the loading docks and freight elevator. Lightweight airline-style handcarts are permitted inside the passenger elevators provided they are padded sufficiently to prevent damage to the lobby and elevator floors.

The left most elevator (when facing the elevator bank) is considered the freight elevator for each building. All moving must take place through the building stairwells or this single elevator cab. The freight elevator has the following dimensions:

Freight elevators have a door opening of 7 feet tall by 4 feet 6 inches wide.

Business hours deliveries (7:00 a.m. to 6:00 p.m.) are limited to one (1) elevator load per day. Moving any type of furniture is prohibited during business hours.

All move-ins and move-outs must be scheduled at least 48 hours in advance with property management.

Moving companies are required to provide Masonite to cover:

• • ground floor lobby from loading entrance to elevator
  • floor corridors from elevator lobby to entrance door of tenant space
  • carpeted floor of elevator

In addition to providing:

• • walk-off plates to protect door thresholds on all floors
  • corner boards on all door jambs, including elevators

Moving companies must provide Masonite to protect:
• Ground floor lobby from the loading entrance to the elevator
• Floor corridors from elevator lobby to the tenant suite entrance
• Carpeted elevator floors

In addition, moving companies must provide:
• Walk-off plates to protect door thresholds on all floors
• Corner boards on all door jambs, including elevators

Ygnacio Center is equipped with a modern life safety system. Among the most important safety features this system offers are two exit stairwells in each building, smoke detectors at all elevator lobbies and visual/audible enunciation devices.

The Property Management offers training to tenants on what emergency procedures to follow in the event of fire, earthquake, bomb threat or civil disturbance. We ask that you assign at least one Floor Warden per 5,000 square feet of your office and that the Floor Warden takes responsibility for monitoring your premises in accordance with the fire safety regulations. A complete Life Safety Plan is updated annually and distributed at the Annual Floor Warden Training. Life Safety Plans are available upon request to all employees. For more comprehensive information, please see the “Emergency Procedures” sections that follow.

HVAC and lighting services are provided Monday through Friday from 7:00 a.m. to 6:00 p.m. with the exception of holidays. (Your services may vary depending on the terms of your lease). Additional service hours are available by written request to the building office at least 24 hours in advance via Angus. Note that additional services are billable.

Overtime Heating Ventilation & Air Conditioning (HVAC) is a building specific charge that is calculated based on the type of equipment in each building, electricity, maintenance, and depreciation. Each suite is metered for overtime use, and charges will appear on monthly invoices. After hours HVAC requests can be entered through the Angus Work Order System. The per hour cost is based on square footage and is subject to change as PG&E electricity charges fluctuate. Please contact Property Management for your rate information.

Please keep in mind that the window blinds are a key part of the building’s heating and cooling system. Because varying degrees of sunlight affect offices on the same thermostat or ventilation unit differently, the most effective way to even out the temperature in a zone is to use the blinds. The blinds do not block out 100% of the sunlight and they do not need to be closed completely to have an effect on the temperature, but they do need time to make a difference. Your best bet is to adjust the window blinds before sunlight hits the window. Sunlight creates heat even when it it’s cold outside and can quickly drive up the temperature in an office.

Blinds are routinely closed by the janitorial staff and lowered on weekends. Feel free to adjust your blinds on Mondays.

Space/ Floor heaters are NOT permitted on the premises.

Adjustments needed to the temperature or airflow in your offices are handled by our on-site building engineers, please submit a work order via Angus for service as needed.

Campus Website: www.YgnacioCenter.com

2033 N. Main Street
Suite 210
Walnut Creek, CA 94596
Ph: 925-935-2033

The Property Management Office is located on-site in Suite 210 of the 2033 N. Main Street Building. Please do not hesitate to contact any one of the Management Team for any issues regarding the Ygnacio Center at (925) 935-2033. Office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.

Hall Equities Group Property Management employs a competent team of professionals dedicated to the comfort, efficiency, and aesthetic appeal of the buildings and campus.

Ygnacio Center observes the following holidays:
New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Building services (janitorial, lighting, HVAC, engineering) for these days are not provided unless arranged for in advance. There is a fee for this service. Property Management may observe additional holidays from time-to-time with limited building services provided.

All tenants of Ygnacio Center must have a valid Certificate of Insurance (COI) on file with the Property Management Office. The certificate must be completed in accordance with your lease and reflect the coverage and limits of liability outlined below:

Additional Insured:

Certificate Holder:
Hall Equities Group
2033 N Main Street, Suite 210
Walnut Creek, CA 94596

Coverage: As required in the lease agreement
Please note that these policies may not be canceled or changed without 30 days’ written notice delivered to Hall Equities Group.

Any company performing work on behalf of, or in, Ygnacio Center must have a valid Certificate of Insurance (COI) on file with the Property Management Office.
Exceptions: Vendors performing work solely for tenants that does not impact the building’s systems or equipment are exempt. For example:
Required COI: Vendor performing a repair on a tenant’s telephone system
Not required: Food delivery or flower vendors

The following vendors must provide proof of insurance at all times.
• Carpet cleaning
• Moving and storage
• Telephone equipment
• Construction and demolition
• Electrical wiring and cabling
All certificates must comply with the limits of liability stated below and include an ISO Additional Insured Endorsement CG 2037 or CG 2026.

Additional Insured: 

Certificate Holder:
Hall Equities Group
2033 N Main Street
Walnut Creek, CA 94596

Required Coverage:

Policy Changes & Cancellation:
These policies may not be canceled or modified to reduce coverage without 30 days’ written notice
delivered to the Property Management Office.

Submission:
• Email: ygnaciocenter@hallequitiesgroup.com
• Mailing Address:
Hall Equities Group
2033 N. Main Street, Suite 210
Walnut Creek, CA 94596
Phone: (925) 935-2033

Janitorial cleaning is done Monday through Friday, with day staff keeping common areas presentable and a night crew performing more extensive services. If you have employees working late or an event planned in the evening, please notify the Property Management Office so an appropriate time to clean the suite can be determined.

Please direct any comments or concerns about janitorial service to the Property Management Office so we can make any adjustments needed. Special or extra cleaning can also be coordinated through the management office at a minimal cost.

The Property Management Office will provide a reasonable number of keys per employee when your company initially moves into the Ygnacio Center, including mailbox keys. Subsequent keys will be billed at $15.00 per key (price subject to change).

Should you require additional keys or a lock change for your space at any time during your tenancy, the designated Day Contact or Executive Contact must submit a work order via Angus.

In order to ensure proper access for emergency personnel, under no circumstances are you allowed to directly call a locksmith to the premises. If a lock is rekeyed without the knowledge of the Hall Equities Group Property Management Office, repining will be at tenant’s expense.

If you lose an item, check with the Property Management Office in the event it was found or returned. Leave your name, phone number, and a description of the lost item if it has not yet been returned and we will gladly contact you if it comes in. “Found” items may be turned in to the management office or the security desk in 2033 N. Main Street lobby.

All buildings have a mailroom with tenant-specific mailboxes. Mail is delivered and picked up Monday through Saturday.

A FedEx and UPS drop box is available in the mailroom at 2033 N. Main Street lobby and in the YC1 Garage.

Off-site carrier locations:
• FedEx: 1909 Mt. Diablo Blvd, Walnut Creek – open weekdays, 7:00 a.m. to 10:00 p.m.
• USPS: 2070 N. Broadway, Walnut Creek – open weekdays, 8:00 a.m. to 5:00 p.m.

Direct pick-ups can be scheduled as follows:
• FedEx: (925) 934-8254
• UPS: (925) 934-9310
• USPS: (800) 275-8777

Ygnacio Center has three parking garages. They may be referred to as YC1 Garage (1990 N. California Blvd), YC2 Garage (2033 N. Main Street) and YC3 Garage (2001 N. Main Street). 

YC1 Garage is accessible from N. Main Street.
YC2 Garage is accessible from Pringle Street.
YC3 Garage is accessible from California Blvd.

YC1 Garage is open 24 hours, 7 days a week.
YC2 Garage is open from 7:00am to 7:00pm, Monday through Friday.
YC3 Garage is open from 7:00am to 7:00pm, Monday through Friday.

On Sundays and Holidays these garages are closed. A limited number of tenants holding parking access cards will have 24/7 access to garages. Overnight parking and vehicle storage is strictly prohibited.

EV Charging Stations are located at YC2 and YC 3 Garages, reference the Amenities section 5.4 for more details about EV Charging Stations.

Ygnacio Center currently contracts through Crane Pest Control for the elimination of pests from the campus. Crane takes care of the exterior of the buildings, but we need your help to prevent pests from entering the buildings by keeping food in sealed containers, not over-watering plants and reporting any pests immediately. Please contact the Property Management Office at (925) 935-2033 for more information.

Base Rent and Additional Rent charges are due on the first day of each month. Miscellaneous charges, such as keys, additional HVAC, or Tenant Service Vendor (TSV) fees, will appear on your monthly courtesy statement, as well as on any separate invoices generated in our accounting system.

All checks should be made payable to “YGNACIO CENTER” and submitted to Hall Equities Group.

Bank Accounts by Building:
1. YC1 (1990 North California Blvd.)
• ABA: 121108441
• Acct #: 7550766801
2. YC2 (2033 North Main Street)
• ABA: 121108441
• Acct #: 7550727701
3. YC3 (2001 North Main Street)
• ABA: 121108441
• Acct #: 7550728501

Overnight Payments Only:
Hall Equities Group
2033 N. Main St., Suite 210
Walnut Creek, CA 94596

Late Fees: Applicable in accordance with the provisions of your lease.
Bill.com Users: Always confirm you are selecting the correct Hall Equities account for your
building. Using the wrong account may delay processing and result in late fees.

For questions concerning Base Rent, Additional Rent, or miscellaneous charges, please contact the Property Management Office.

Security is present at Ygnacio Center seven days a week, at all hours. You must have your own building access card and your own office key in order to gain entry into your office after business hours. Please anticipate any after-hours access requirements and make appropriate arrangements in advance.

We ask that you take an active role in making Ygnacio Center a safe and comfortable place to work. In multi-tenant buildings such as ours, it is impractical to screen every person who enters the building. Occasionally, a solicitor, vagrant or petty thief will slip in, and it will be you who notices their presence. If at any time you notice someone who seems out of place or suspicious in or around the building, please call security immediately by calling (925) 944-9936 with the location and description of that person. This applies to any door-to-door salesperson or “information distributors” as well.

Good ways to discourage thieves include:
• keeping tempting items such as wallets, purses, personal radios, cell phones and the like either on your person or out of sight;
• never leaving the reception area unattended with the door unlocked;
• escorting visitors, including delivery personnel, to inner offices or work areas rather than simply directing them;
• stopping and challenging strangers in your work area (“Hello, may I help
you?”); and
• immediately reporting to security and/or property management any strangers seen loitering in the building or the loss of any equipment or valuables.

The Ygnacio Center welcomes trained service dogs. If you wish to bring your dog to our building, please get in touch with the Property Management team at (925) 935-2033 or ygnaciocenter@hallequitiesgroup.com for the Ygnacio Center Dog Policy form which can be filled in and returned to our office. 

Each tenant is provided a complete set of building standard signage upon arrival at Ygnacio Center. This includes a building lobby directory, floor directory, and a suite plaque sign outside your main suite door. To request your initial signage, or a change to your existing signage, please submit a work order via Angus. Changes to existing signage will be billed to the tenant.

By law and building policy, smoking is prohibited inside the Ygnacio Center at all times. This includes private offices, stairwells, the lobby, restrooms, hidden corners where “no one will ever notice”, weekdays, weekends, holidays, 24 hours a day – in short, every place, every time. Compliance with the law is a requirement of every tenant’s Lease Agreement.

To accommodate our smoking clients, a designated smoking area with ash urns has been set up on the exterior, at a minimum, 25 feet away from each building entrance. We appreciate any help you can offer in encouraging use of this smoking area by your employees.

E-Cigarettes

Hall Equities Group Statement: Because of our commitment to the safety of all occupants in Hall Equities Group - managed buildings, until there is conclusive, clinical data that there is no health risk, E-cigarettes should be treated like any smoking or tobacco products; they will not be permitted indoors at any Hall Equities Group-managed asset.

Soliciting (door-to-door sales, flyer distribution, etc.) is strictly prohibited at Ygnacio Center. If you are approached inside or outside of your suite, please notify security immediately (925) 944-9936 so the individuals can be escorted from the building.

Aside from protecting our tenants from unwanted solicitations, our concern is that both casual and professional thieves use the salesperson role as a cover for theft.

Maintaining accurate contact information is imperative for keeping you up-to-date and informed about the property. The Tenant Contact form may be filled out and submitted at any time to indicate changes or updates to your requested contacts.

The following descriptions may be used as a guide when completing the attached forms. Please note that one individual may serve as the contact in several areas. It is also important to remember that the Executive and Day Contacts must be located on- site. 

Executive Contact: These individuals are designated as the primary contact in the event of a building emergency, i.e. earthquake, fire, bomb threat, etc. Due to the extreme importance of fast and efficient notifications, it is imperative that this information is current and accurate. The names you provide should have the authority to make decisions on building evacuations and any other life safety measures mandated by the situations. 

Day Contact: These individuals are authorized by your firm to call in day-to-day maintenance requests as well as special or overtime service. They are authorized to place requests, which may involve a billback charge to your company. These individuals are our primary contacts for day-to-day communication and should be limited to one or two people to ensure that we are able to respond to your requests effectively. 

Lease/Rent Contact: This individual is responsible for your office location with authorization to receive and process notifications regarding rent/lease issues. Rent letters and reconciliation letters are sent to this individual as well. 

Receipt of Invoices: This individual is responsible for receiving and processing monthly invoices for above standard services. 

IT Contact: This individual is designated as the primary contact for any IT issues.

If your premises need alterations such as additional electrical outlets or painting, please contact the property management office prior to any work being performed. All alterations must be coordinated and supervised by property management, even if your lease permits certain work to be done by you and your vendor.

Any visitors that arrive during non-business hours will need to sign in and out at the security desk and will require tenant escort to their destination. Please submit all visitors and delivery activity information into our Contactless Entry feature in Angus, if you are aware of such schedules in advance, so that we may alert Security on our authorized access list.

This Contactless Entry feature allows for visitors to check in with tablets located on each of the lobby security desks. Each visitor email that is included with the submission of new visit receives an email with a QR code, which can be scanned on the tablets to automatically check that visitor in upon arrival. Security may also check visitors in manually, if no email is associated with a scheduled visit. There is an option to add notes for Security, and to include the emails of anyone who wishes to be notified upon a checked-in arrival.

Contractor visits require communication directly to Property Management at a minimum of 48 hours in advance. This also applies to visitors who require Security assistance to access parts of the building beyond the elevators from the lobby. Security is advised to turn away contractors who have not provided communication within this time frame, unless approved by Property Management.

Ygnacio Center is a green campus and has implemented a campus wide recycling program as a way to protect the environment and preserve natural resources. We encourage recycling by providing a set of trash, recycling, and compost bins in your kitchen or other central location in the suite. Tenants are responsible for providing additional bins for their suites.

• • Cardboard – All cardboard should be flattened, marked “Trash” and placed in a cardboard bin in the break room/kitchen or central location for our janitorial staff to recycle.
  • Compost – Lined green cans placed in kitchens or central locations
  • Mixed Recycling – Lined recycling cans placed in kitchens or central locations
  • Non-Recyclable Trash – Lined cans placed in kitchens or central locations

For a comprehensive list of compostable, recyclable and landfill materials, please visit Recycle Smart’s website here.

For best results, moving and/or large furniture deliveries should be scheduled at least two weeks in advance with the Property Management Office. Property Management must be notified three months or as soon as possible in advance of any move in order to ensure the availability of the freight elevator and loading dock. Reservations for the freight elevator and loading dock are made on a first-come, first-served basis.

Moves are restricted to start at/after 6:00 p.m., and to end no later than 7:00 a.m., Monday through Friday, and are not restricted on Saturdays and Sundays. If there are any changes of dates and/or times of the move, please notify Property Management as soon as possible.

Please submit the name of the moving company (or any other outside vendors), telephone number and name and number of the onsite moving/vendor supervisor. Movers should have a site visit prior to the move. In addition, themoving company must comply with all moving rules and regulations.

Please ensure that the moving company had the proper protective equipment (masonite and walk- off plates) as you, the tenant, will be responsible for any damage to the building incurred during the move. Movers must report any electrical problems and elevator breakdowns that occur. They are also responsible for removing all trash, packing cartons, and moving boxes from the building.

Prior to any move, the moving company needs to supply the property management office with a Certificate of Insurance showing both general liability and workers’ compensation coverage. The certificate must name Ygnacio Center Owner LLC and Hall Equities Group Partnership as additional insured parties. No moving can take place until the management office has received the Certificate of Insurance.

Prior to move, please specify in writing exactly how the company name should be listed on building signage and in the building directory. Please use the Signage Form in this Tenant Move Manual and submit it to the building office two months prior to your move.

Prior to your move, please send us a list of employees who will be working at your Ygnacio Center location. In addition, please provide us with the Tenant Contact names as well as a list of all authorized signatories and designated contact persons.

Please specify who will be the Tenant Move In Contact as well. The Tenant Contact should request a supply of access badges from the Building Office.

Visitors are responsible for finding their own parking at Ygnacio Center. If the dimensions of your vehicle or the vehicle of your visitor exceed the capacity of our garages, special parking arrangements must be made with the Property Management Office at least two weeks in advance.

Loading areas must remain clear for vehicles loading, parking in such designated spaces is restricted to local law and time zones and violators may be ticketed and/or towed at owner’s expense. There is a 20- minute time maximum for vehicles parked in loading dock areas.

All moves should be preceded by a walk-through of the common areas that will be used by the movers (the path of travel).

The walk-through participants include representatives of the tenant, moving company, and property management who will record any pre-existing damage in the path of travel. (This is in the interest of the tenant as pre-existing damage cannot be blamed on the move and billed back to the tenant.)

Notify the United States Postal Service (USPS) and all clients of the new mailing address before the actual move-in date. Mail is delivered by USPS to each tenant mailbox.

The moving company and/or outside vendor will be required to provide and put in place protective covering (masonite) in the common areas of the building through which they will travel. On the tenant floor(s), the corridor from the elevators to tenant spaces and the floor and walls of the passenger elevators must be protected with masonite.

Doors and doorframes must be covered and walk-off plates must be provided to protect door thresholds. The building security officer will inspect and approve the protection prior to allowing the move to begin.

An authorized representative of the Tenant must be present on-site for the entire duration of the move—from the time the moving company arrives until all activity has concluded. Security and Property Management will not provide access to the Tenant’s premises, nor will they be responsible for securing the space once the move is complete. Under no circumstances will Security or Property Management sign for furniture deliveries, equipment, or any other items related to the move on behalf of the Tenant.

At the Landlord’s sole discretion, and depending on the size or scope of the move, a Property Management representative may be on-site to monitor activity. Property Management reserves the right to require additional security officer coverage to oversee the move if deemed necessary. Any associated costs for supplemental security services will be charged to the Tenant

It is the responsibility of the moving company and the Tenant to conduct all moving activities in a safe and orderly manner. Building corridors, entrances, exits, and fire egress routes must remain clear at all times, and combustible materials may not be stored or accumulated in any area of the building.

If after-hours HVAC service is required during the move, please complete an Additional HVAC Request Form and submit it to the Property Management Office at least one (1) week prior to the scheduled move. All after-hours HVAC service requested in connection with a move will be billable to the Tenant.

Removal of Masonite, tape, tape adhesive residue, pads, corner boards, empty containers, boxes, and carts from public areas (corridors, elevators, elevator lobbies, main lobby, etc.) should be completed prior to the following business day. If there is an excess of trash, Property Management will arrange for additional trash service and invoice the tenant accordingly.

Any damages that can reasonably be assumed to have been caused by the moving company will be repaired by Property Management and billed back to the tenant.

Dimensions of elevators can be found in the General Information section titled “Elevator Use.”

Please feel free to contact the property management office at (925) 935-2033 if you have any questions or concerns about moving instructions.

1. Moves are scheduled on a first-come, first-served basis. Only one move can be accommodated at any given time. To schedule your move, contact the Property Management Office at (925) 935-2033 with the following information:
1. Date(s) and Time(s) of the move
2. Your Company’s Name
3. Name of Moving Company, contact name and phone number
4. Estimated duration of the move; number and size of trucks expected
5. Name and number of person(s) onsite for move, your company and
moving company.
2. One truck can be accommodated in the loading dock at a time. Any truck in the loading dock may only remain there to load or unload. Under no circumstances will any vehicles be allowed to park in the loading dock. Any trucks parked on the street are subject to restrictions imposed by the city.
3. The moving company is responsible to designate one person as an elevator operator for the service elevator during the move.
4. Duct tape is NOT to be used on any floors, walls, doorjambs, or doors because of sticky residue that is left on surfaces.
5. It is the Customer’s responsibility to notify Landlord of items to be moved which are unusually large or heavy (in excess of 2,000 pounds) or which may require review by Landlord. Dimensions and weight may prohibit the safe transport and placement within acceptable structural guidelines. Any large items that cannot be placed in the service elevator will require special hoisting arrangements which will be made through the Landlord. Customer’s moving contractor should include in the bid price to the Customer any additional charges required for extra services which may need to be provided by the elevator contractor to hoist large items.
6. Customer’s moving company employees must be easily identifiable by wearing company shirts and name badges.
7. Customer’s moving company must adhere to the Building Rules and Regulations.

Please remember that this is only a partial list designed to help you remember all of the possible outside vendors involved in your move. There may be outside vendors unique to your company’s move. Please feel free to call the building office with any questions or concerns at (925) 935-2033.

Below is a list of current voice and data carriers with a physical presence at Ygnacio Center:
• 1990 N. California Blvd. (YC1): AT&T, Comcast
• 2033 N. Main Street (YC2): AT&T, Verizon, Comcast
• 2001 N. Main Street (YC3): AT&T, Comcast
The Riser Manager for Ygnacio Center is Montgomery Technologies (MT). All vertical cable installations or modifications within riser closets must be performed by, or under the direct supervision of, Montgomery Technologies. Such work must be coordinated directly through MT, who will notify Property Management once scheduling is confirmed.

Montgomery Technologies Contact Information:
Phone: (844) 824-0100
Email: service@montgomerytech.net
When contacting MT, please reference your specific building (YC1, YC2, or YC3) to ensure you are connected with a technician familiar with that location.

Prior to scheduling any work, confirm with the Property Management Office that the proper Certificate of Liability Insurance (COI) for the vendor is on file. Work may not commence until all required documentation has been received and approved.

All vendor personnel and technicians must check in with the Property Management Office before beginning work to obtain the appropriate access authorization forms and instructions.

The Lease contains building rules and regulations. If you have any questions about your Lease, please contact the Property Management Office.

EMERGENCY CONTACTS

Important Note:

If you call 911 due to a medical emergency, please also notify the Property Management Office at (925) 935-2033 with your name, callback number, and location so that Security can quickly guide emergency personnel to your exact suite or area.

Various alarm and detection systems are located throughout the building. They include smoke detectors and fire alarm pull stations that are monitored twenty-four hours a day. When a fire alarm sounds, it emits an intermittent “whoop” tone from the speakers, accompanied by a flashing of the “FIRE” strobe lights.

Fire Alarm Pull Stations
Fire alarm pull stations are located at the 3 exits on the first floor. The pull stations are connected to the lobby Fire Control Center, which is monitored by in house lobby staff and an off site central alarm station.

Fire Extinguishers
Portable fire extinguishers are inside fire extinguisher cabinets located in exit corridors.

Smoke Detectors
Smoke detector locations include elevator lobbies, some tenant spaces and some mechanical spaces. Activation of the smoke detector results in the following:

1. Automatically returns all elevators to the first floor lobby (Elevator lobby detectors only).
2. Stops the main air supply and triggers exhaust fans (mechanical room detectors only).
3. Releases all elevator lobby doors from their magnetic holders.
4. Sends signals to the lobby Fire Control Center.

Public Address System
Building YC1 (1990 N. California Blvd.) is equipped with a public address system which can broadcast to the entire building or to an individual floor. Initial emergency instructions will be given over the public address system.

Emergency Evacutation Floor Signs
Emergency evacuation floor signs are located next to stairwell entrances and in elevator vestibules.

Stairway Signs
These stairway signs contain green arrows and dotted lines indicating the fire escape route. There are “You are here” locations of fire alarm pull stations, fire extinguishers, combination standpipes, fire hoses and speakers/sirens. They also indicate the building office telephone number and reminders to avoid using elevators, to call 911, listen for instructions and have instructions for the disabled.

Emergency

1. Implement Emergency Response Plan.
2. Maintain control of occupants.
3. If directed to relocate, direct occupants to exits and to appropriate floors.
4. Determine safe availability of stairwells.
5. Guide tenants away from elevators to stairs.
6. Be prepared to communicate vital information to the lobby or Fire Department.
7. If relocated, communicate to lobby your arrival at refuge area.
8. Determine by head count any missing occupants, and relay to lobby or to Fire Department.

Duties of the Deputy Floor Warden

1. Assume the duties of the Floor Warden in his/her absence.
2. Perform all tasks assigned by the Floor Warden.

Duties of the Searchers

Pre-emergency

1. Become completely familiar with Emergency Response Plan, the floor arrangement, the number of floor occupants, and the location of emergency exits.
2. Know the location and use of all fire and emergency related equipment on the floor or area of responsibility.
3. Perform all tasks as assigned by the Floor Warden.

Emergency

1. Search for occupants who may not have heard the fire alarm. Search remote floor areas, rest rooms, computer or telephone rooms, break rooms, and copier rooms, etc. Direct persons found to closest exit.
2. Once offices have been checked, close door and place a post-it note on the door signifying the room has been checked.
3. Maintain calm and keep others calm by example of your own composure.
4. Report —All Clear to Floor Warden.
5. Perform all tasks as assigned by the Floor Warden/Deputy Floor Warden.

Duties of the Elevator / Lobby Monitor

Pre-emergency

1. Become completely familiar with the Emergency Response Plan, floor arrangement, the number of floor occupants, and the location of emergency exits.
2. Know the location and use of all fire and emergency related equipment on the floor or area of responsibility.
3. Perform all tasks assigned by the Floor Warden. 

Emergency

1. Assist the Floor Wardens in any way directed.
2. Act as a crowd control monitor—directing people away from the elevators and to the nearest stairwell for relocation or evacuation. (Exit at own discretion.)
3. Maintain calm and keep others calm by example of your own composure.

Duties of the Stair Monitor

Pre-emergency

1. Become completely familiar with the Emergency Response Plan, floor arrangement, the number of floor occupants, and the location of emergency exits.
2. Know the location and use of all fire and emergency related equipment on the floor or area of responsibility.
3. Perform all tasks assigned by the Floor Warden.

Emergency

1. Test the exit door for heat before allowing entry. (Use back of hand.)
2. Verbally instruct exiting occupants about the correct stairwell procedures and the correct floor refuge.
3. Verbally instruct relocating individuals to check doors for heat prior to entering floor.
4. Ensure that the automatic door-closer acts correctly. (Do not prop doors open.)
5. Exit at own discretion, after everyone has entered.
6. Provide Floor Warden a head count when you reach the refuge floor.
7. Maintain calm and keep others calm by example of your own composure.

Duties of the Aide for the Disabled

Pre-emergency

1. The disabled person should be allowed to select their aides.
2. The aides shall have knowledge of the exact location of the Building’s safest exit.
3. The aides and disabled person shall be familiar with the assigned exit.

Emergency

1. Assist disabled persons in reaching assigned exit.
2. Aide shall place disabled persons in a location away from the normal path of travel of exiting occupants and await the arrival of the fire department.
3. Remain with the disabled person until relieved by the direction of a fire officer.

Class A Fires

Common Combustibles; paper, wood, cloth, etc.
Extinguishing: Water to reduce temperature. 

Class B Fires

Flammable liquids, gases and greases.
Extinguishing: Eliminate oxygen, remove fuel.

Class C Fires

Energized electrical equipment.
Extinguishing: De-energize, eliminate oxygen (if not energized, classified as Class A).

Class D Fires

Combustible metals; potassium, sodium, etc.
Extinguishing: Special extinguishing agents are available.

Using a Fire Extinguisher

The use of an extinguisher is very simple. The use of an acronym (P.A.S.S.) can help to remember the steps to use the extinguisher. It is only recommended that fires no bigger than in a waste basket should be smothered using the available fire extinguisher. Stay low and always keep your back to the exit. Always call 911 to report any fire. To use:

1. Pull the pin.
2. Aim the nozzle.
3. Squeeze the handle down.
4. Sweep at base of flame. 

California law requires that extinguishers be serviced once a year by a licensed service person. Report any that need service to Property Management.

Recommendation to ALL Tenants:

Take a practice "emergency" walk to establish the locations of the emergency exits and fire fighting apparatus and mark them on your floor plan. Read the instructions marked on each fire extinguisher, to assure proper usage — YOU WILL NOT HAVE TIME TO READ INSTRUCTIONS DURING A REAL EMERGENCY.

Employees

1. Be familiar with the operation and location(s) of:
   o    Manual Pull Stations/Alarm Boxes
   o    Fire Extinguishers
   o    Stairwells
   o    Exits
   o    Emergency and First Aid Supplies in your suite
   o    Floor Wardens
2. Have a change of clothes available in case of an earthquake, including comfortable walking shoes and any medications/personal items required for up to 72 hours.
3. Be familiar with emergency procedures in this tenant guide and any emergency procedures of your company. Take an emergency walk to establish the location of the nearest exits, stairwells, and fire extinguishers on your floor. Read the instructions marked on each fire extinguisher to ensure proper usage. You may not have time to read instructions during an emergency.

Floor Wardens

There must be at least two (2) Floor Wardens per floor and/or two (2) per tenant company plus two (2) alternates. The Floor Wardens have been issued a orange safety vest to be worn for identification purposes during an emergency. Floor Warden pre-emergency duties are as follows:

1. Be completely familiar with the floor arrangement, the number of tenant occupants and the exact location of exits and stairwells.
2. Have a working knowledge of the location and use of the emergency equipment within the leased premises.
3. Assign a responsible person to conduct a search of all restrooms, offices, conference rooms, closets and storage rooms. Ensure that all persons are prepared to respond.
4. Assign any employees that are physically impaireda responsible person to assist them in an emergency situation. The San Francisco Fire Department also requires that each tenant submit a list of physically impaired persons working in the building to the Property Management Office. Please use the form titled List of Physically Impaired Persons if applicable. This list should include temporary impairments such as a broken leg.
5. Take a head count following relocation.

After the Floor Wardens have been assigned, please complete the Floor Wardens form and submit it to the Property Management Office. This form should also be used for any changes.

Before an Earthquake

1. Secure bookcases, file cabinets and shelves.
2. Secure all water storage against spillage.
3. Secure wall attachments, computers, appliances, machinery.
4. Install lip to front of bookcases and shelves.
5. The Mayor‘s Office of Emergency Services suggests preparing for a 72 hour stay after an earthquake by storing the following items:
   a.       Packaged water.
   b.      Portable radio or television.
   c.       Batteries.
   d.      Flashlights, rope, small tools.
   e.       Canned goods, can opener.
   f.        Dried foods.
   g.      First-aid kits.
   h.      Prescription medication.
   i.        Blankets.
   j.        Flat shoes.

During an Earthquake

1. Remain calm and reassure others.
2. Take cover underneath a solid desk or table.
3. Stay away from windows, filing cabinets, shelves, glass doors.
4. Listen to announcements.
5. DO NOT attempt to leave the building; you are safer in the Building than in the street.
6. DO NOT use the stairwells or the elevators until you are officially advised it is safe to do so.
7. If in an elevator, the elevator should go to the nearest floor and then open. Remain in the elevator lobby.
8. If a fire is a consequence of the earthquake, remain calm and follow instructions of your Floor Warden and announcements on the public address system.

After an Earthquake

In the event of a medical emergency, upon feeling that you may need help:

1. Immediately inform the closest person to call 911 and summon medical help. Specify that it is a medical emergency.
2. If no one is around, immediately call 911 and request medical help.
3. GIVE BUILDING ADDRESS, FLOOR, AND SUITE NUMBERS, AND YOUR PHONE NUMBER.
4. Call the Property Management Office at (925) 935-2033.

Upon being informed of another person in need of medical help:

1. Immediately call 911
2. GIVE BUILDING ADDRESS, FLOOR AND SUITE NUMBER and PHONE NUMBER.
3. Make ill person as comfortable as possible.
4. Call the Property Management Office (925) 935-2033.
5. Give location and phone number
6. If safe to do so, get the person needing assistance close to the elevator.
7. Send someone to wait at the elevator to guide medical units.

Building Staff response upon receiving information that someone in the building is in need of medical help:

1. Call 911 to ensure medical response.
2. Send someone to front of building to meet responding unit.
3. Recall elevator (typically the freight) for responding personnel.
4. Guide medical units to elevator and provide assistance getting to floor and person needing assistance.

Medical tips:

1. Check breathing, clear airway.
2. Stop bleeding, apply direct pressure.
3. Soothe a burn with cool running water.

The responsibility for evacuation and notification of each Tenant employee will reside with the Senior Officer of each Tenant. The Senior Officer will be advised of all information on a timely basis.

Bomb Threat Procedure

If you receive a bomb threat by telephone:

1. Try to get as much information from the caller as possible: such as detonation time, bomb locations, floor, kind and size of the bomb, reason placed, did caller plant the bomb, caller‘s name.
2. Note the following: Time of call, was the caller male or female, describe voice and accent, background noises, was the caller angry or show and other emotions.

Please refer to FBI checklist here.

Upon hanging up with the caller:

1. Notify the Police Department at (925) 943-5844 or 911
2. Notify the Property Management Office at (925) 935-2033
3. Notify your supervisor.
4. The Property Management Office will notify all tenant companies by phone.
5. If advised to evacuate by your Senior Officer, do so quickly, and move at least three(3) blocks away.
6. Remember, you can search your area faster and more thoroughly for a suspicious package, as you know better than anyone else if it belongs.

If you find a suspicious package:

1. Do not move or touch it.
2. Notify the authorities immediately and leave the area.

Suspicious Device Procedure

1. Do not attempt to move or touch it.
2. Call 911.
3. Inform the Property Management Office immediately at (925) 935 2033
4. Evacuation of the immediate area is the decision of the Tenant.

Upon receiving notice that a civil disturbance threatens the building or your suite, please follow the steps below:

1. Call 911.
2. Call the Property Management Office at (925) 935 2033.
3. Notify others in the office.
4. Stay away from the area.

There are four banks that closely surround Ygnacio Center, in Walnut Creek:

1. Bank of America Financial Center - 1330 N Main St
2. First Citizens Bank Banking Office - 101 Ygnacio Valley Rd Suite #425
3. First Republic Bank – 1400 Civic Drive
4. Wells Fargo - 1499 N Main St

Giving back to our tenants was the driving principle behind creating the shared Amenity Center. No matter the profession, having more space to conduct business will always be in demand. This brand-new facility boasts several conference rooms ranging from 7 to 48 seats for all your meeting needs, a spacious common area for casual chats or quite workspace out of the office, bike parking to bring more options in your commute, and single-use showers to help with work/life balance. The entire center Amenity Center carries high-speed Wi-Fi to keep your work going smoothly outside of the main office.

Conference Rooms

Castle Rock Capacity 18	Iron Horse Capacity 7	Mt Diablo Capacity 48
Juana Sanchez de Pacheco Capacity 15	Miwok Capacity 7

Ygnacio Center has three garages:
• YC1 Garage (1990 N. California Blvd) – open 24/7
• YC2 Garage (2033 N. Main Street) – 7:00am–7:00pm Mon–Fri
• YC3 Garage (2001 N. Main Street) – 7:00am–7:00pm Mon–Fri

Executive Garage – YC2 Level 2, monthly rate $275, contact Property Management.
Monthly Parking Rates: $100/month, $2 per 20 minutes, $18 daily max.

EV Charging Stations
• YC2 Level B: 27 stalls (7 Tesla, 20 regular EV)
• YC3 Lower Level 2: 38 stalls (17 Tesla, 21 regular EV)
• First-come, first-serve; user pays via Powerflex app

Ygnacio Center has sixty-five (65) EV Charging Stations located at YC2 and YC3 Garages.

YC2 – Level B (27 stalls total: 7 Tesla, 20 Regular EV)

YC3 – Lower Level 2 (38 stalls total: 17 Tesla, 21 Regular EV)

Click here for EV Charger Instructions.

This amenity is offered on a first-come, first-serve basis. Usage of charging stations is at cost to each individual user through the Powerflex mobile applications, available on Google Play and the Apple App Store.

Ygnacio Center is proud to announce the newest amenity - Open Space Wi-Fi.

To log in simply select the Network titled: ' Ygnacio Center ' and enter the password as it appears below.

Password :  YCcomposts!

In the Amenity Center, YC2 and YC3 parking garages, we have a variety of storage units that are available to rent on a monthly basis, including bicycle lockers. For inquiries into availability please contact the Building Management Office. Stuf Storage is a tenant located at 2033 N. Main St., suite 200, who manages rentable storage units for the public use in the building. Please contact them for more information at (415)-291-2410 or visit their website here.

BART

Ygnacio Center is conveniently located right across from the Walnut Creek BART Station (200 Ygnacio Valley Road). Our campus connects directly to BART via a pedestrian walkway across N. California Blvd.

Bay Area Rapid Transit (BART) provides rapid transit service between the San Francisco peninsula, including the City of San Francisco and SFO International Airport, with destinations around the East Bay and South Bay, including Oakland, Berkeley, Fremont, Richmond and Pleasanton.

WHEEL BUS SERVICE

The City of Walnut Creek supports a number of free transportation options for residents and visitors including the Route 4 Downtown Trolley, the Route 5 Creekside/Walnut Creek BART, and Route 7 Shadelands Express.

Route 4, Downtown Trolley

The Route 4 Free Downtown Trolley operates 7 days a week from the Walnut Creek BART Station and provides complimentary hop on, hop off service between various shopping, restaurant and entertainment destinations in downtown Walnut Creek. For the latest schedule and hours of operation, click here. Bus service is every 15 minutes during peak hours.

Route 5, Creekside/Walnut Creek BART

The Route 5 Creekwide/Walnut Creek BART service operates weekdays from the Walnut Creek BART Station serving destinations along California Blvd., South Main Street and Creekside Drive, including destinations downtown. Take this bus for easy access to Kaiser Hospital, Los Lomas HS and neighborhoods on Creekside Drive. For pricing and schedule information, click here.

Route 7, Shadelands Express

The Route 7 offers complimentary weekday bus service between the Pleasant Hill/Contra Costa Centre BART Station and the Shadelands Business Park. For schedule information, please click here.

Commuting by bike to work is a great way to cut down on auto emissions and reduce your carbon footprint along with increasing daily physical activity. To support these initiatives, we provide bicycle parking.

Bicycle parking is available on Level 1 of YC1 Garage and Level 2 of YC2 Garage. We also have enclosed bicycle lockers available in Level A of YC2 Garage. Please inquire with our Property Management Office for details at (925) 935-2033 or  ygnaciocenter@hallequitiesgroup.com.

ENERGY STAR® is a U.S.

Environmental Protection Agency (EPA) voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency.

Ygnacio Center has held consecutive Energy Star certification since 2011.

At Ygnacio Center, our use of energy star products allows us to reduce energy usage and leave a smaller carbon footprint. Motion-sensor lighting, reduction of HVAC usage to prime business hours, usage of outside air during cooler times of the day, and LED lighting projects are some examples of energy star product usage and best practices.

Ygnacio Center is constantly researching new ideas to reduce greenhouses gases and stay efficient. To learn more about ENERGY STAR and its program, please

visit: https://www.energystar.gov/about/

Ygnacio Center has worked hard to provide our tenants with a sustainable, innovative, and efficient building. We have obtained LEED Silver status and we are working equally hard to keep, and improve upon it. From reduction of pollution and increasing composting, to bicycle parking, to greenery and plant life in our lobby and plaza, Ygnacio Center believes in bettering the working environment.

Green Building features at Ygnacio Center include: 

GREEN BUILDING FEATURES

• • Efficient use of fertilizers and an Integrated Pest Management Plan are utilized on the landscaping
  • Reduced water consumption from drip sprinklers and aerators on faucets
  • Excellent transportation options for reducing carbon output via BART and buses
  • Paper products in the restrooms are made from recycled consumer products. Please compost these products in the restroom and only these products
  • Sustainable cleaning using least-impactful chemicals and microfibers
  • Janitors close blinds to reduce heat load on the weekends and thereby minimizing start up energy and heat ejection on Mondays
  • Materials used to renovate tenant suites use recycled pre and post-consumer content
  • Energy sensing systems utilize machine learning and predictive analytics without sacrificing comfort
  • Garage sweepers recapture almost all water from cleaning

To read more about LEED Certification, please visit: http://www.usgbc.org/leed 

As always, feel free to contact property management or engineering if we can assist you with anything, and we look forward to hearing of your sustainability achievements.

To take a look at our guide, click here.

To check out our guide, click here.

As always, feel free to contact property management or engineering if we can assist you with anything, and we look forward to hearing of your sustainability achievements.

The building wide recycling and composting program was created to make it easier for every tenant company to separate recyclables and compostable from their trash.

Ygnacio Center has a “full circle” composting program, wherein compostable building waste is sorted into three streams by tenants.

The Property Management Office provides every kitchen or break room with three cans. The blue can is for recyclables, black for landfill, and green for compost.

Compostable items include food waste, napkins, soiled paper plates, and biodegradable products. Biodegradable products are labeled with the recycling symbol number 7. Paper towels in the restrooms are compostable and the bins are strictly for compost. Recyclables include paper, newspaper, cardboard, plastic bottles, glass bottles and jars, aluminum and steel cans, aluminum foil and tins.

This section is currently undergoing updates. Please email ygnaciocenter@hallequitiesgroup.com.